FAQs
General
Who is Sprott Money Ltd.?
Why buy from Sprott Money Ltd.?
What does Sprott Money Ltd. sell?
Are there risks involved in purchasing bullion?
Where is Sprott Money Ltd. located? Can I make a purchase in person?
Ordering
Do I have to open an account with Sprott Money Ltd.?
I can’t log into my account. What should I do?
How do I know my order has been received?
Do you add a commission or any other hidden fee?
Are my prices locked in when I place my order?
Why do you take my credit card as a deposit?
Do I have to give you my credit card information?
May I cancel my order?
Does Sprott Money Ltd. back order any products?
Do I have to pay taxes on my purchase?
Payment
What payment methods does Sprott Money Ltd. accept?
Where do I send my payment?
How do I make a wire payment?
When is my payment needed?
What if payment is not received within 10 business days?
Shipping
Does Sprott Money Ltd. ship internationally?
How will my package arrive?
Who is responsible if my package is lost or stolen?
Does Sprott Money Ltd. deliver to non-residential addresses?
Does Sprott Money Ltd. deliver to post office boxes?
What happens if I am not home when my package is delivered?
How long will it take to receive my package?
What are the shipping and insurance fees?
Privacy & Security
How is my personal information used?
Is my personal information secure online?
Do you report my precious metals purchase to the IRS?
General
Sprott Money Ltd. is a leading precious metals dealer selling gold coins, silver coins, platinum coins and bullion bars online and over the phone. As one of Canada’s largest owners of gold, silver and platinum bullion, our company’s goal is to facilitate ownership of precious metals no matter how big or small your portfolio.
Why buy from Sprott Money Ltd.?
- Purity Guaranteed
- Immediate, Affordable and Insured Delivery
- No Minimum Order Requirements
- Live Pricing
- Competitive Price Matching
- Personalized Customer Service
- Website Open 24 hours a day, 7 days a week
- Insured Delivery Throughout North America
What does Sprott Money Ltd. sell?
Sprott Money Ltd. sells investment-grade gold, silver and platinum bullion to investors wanting physical delivery or storage.
Click here to view our product list
Are there risks involved in purchasing bullion?
The purchase of bullion involves a fair degree of risk and is not suitable for everyone. Bullion prices are determined by global financial markets and will fall and rise. For investment advice, please contact an independent financial advisor.
Where is Sprott Money Ltd. located? Can I make a purchase in person?
Although our administrative office is located in Toronto, Canada, we cannot accept walk-in requests as we do not store any precious metals at this location.
Ordering
Do I have to open an account with Sprott Money Ltd.?
You are not required to open an online account. Please call us toll free at 1-888- 861-0775 and we will be happy to place your order over the phone.
The online option is to provide ease, speed and accuracy.
Opening an online account allows you to:
- Place orders 24/7
- Confirm payment
- Receive notifications
Please visit here to open an account.
I can’t log into my account. What should I do?
If you are a client who opened an account with us after January 12, 2012, please confirm that your username and password have been entered correctly. Sprott Money usernames and passwords are case-sensitive.
If you are a client who opened an account with us before January 12, 2012, please kindly re-register with us at our Store. We apologize for any inconvenience this may have caused. In an effort to improve the online ordering process, we are now using a more sophisticated online commerce program which will bring us added client benefits such as product discounts and personalized services. Unfortunately, because this is a new program, all our clients are required to re-register on the site.
If the issue persists or if you have any further questions, please contact us toll free at: 1-888-861-0775 or email us at sales@sprottmoney.com.
How do I know my order has been received?
You will receive an email with your order number. If you do not receive an email confirmation, please check your SPAM or junk mail folders. Please do not hesitate to call us if you have any questions.
Do you add a commission or any other hidden fee?
No. Unlike purchasing gold, silver and platinum from the bank or other bullion dealers, there is no commission added to the bullion price. However, please do take into consideration there are nominal shipping and insurance charges which will be calculated before you check out.
Are my prices locked in when I place my order?
Yes. Once you have placed your order, you will be issued a confirmation number. Once this number has been issued your price is locked-in.
Why do you take my credit card as a deposit?
A valid Visa or MasterCard number is required to lock in your order. Your credit card will not be charged for the amount of your purchase. However, if you decide to cancel your order, a cancellation fee of $50 and any market loss will be applied and charged to your card.
Do I have to give you my credit card information?
Yes, a valid Visa or MasterCard number is required to lock in your order. Your credit card will not be charged for the amount of your purchase. However, if you decide to cancel your order, a cancellation fee of $50 and any market loss will be applied and charged to your card.
Sprott Money recognizes the importance of security and confidentiality. We encrypt all communication using VeriSign SSL (Secure Socket Layer). This means that your credit card information cannot be read as it travels from you to Sprott Money.
If you are uncomfortable with giving us your credit card information online, you can place your order over the telephone at toll free 1-888-861-0775.
Once we have issued a confirmation the order is locked-in. Please see our Order & Cancellation Policy for more information.
Sprott Money Ltd. will cancel your order within 48 hours based on the spot price of gold or silver at the time of cancellation. If it is lower than your locked-in price on the order confirmation, you will be liable and responsible for the difference.
If an unforeseen circumstance should arise, please call us to discuss your options.
Does Sprott Money Ltd. back order any products?
No. Everything we sell is available. If we do not have it ready to ship, we will not sell it. If you are interested in a product not currently listed on our website, please contact us.
Do I have to pay taxes on my purchase?
Sprott Money Ltd. does not charge sales tax on any of our products. We only carry investment grade products that are tax-exempt in both Canada and the United States.
HST is applied to shipping and insurance charges on Canadian orders. HST rates will vary based on the province of the shipping address provided.
Payment
What payment methods does Sprott Money Ltd. accept?
Payment must be postmarked within 72 hours of order confirmation and received by Sprott Money Ltd. within 10 business days. For orders under $10,000 we accept the following payment options:
- Bank Wire
- Money Orders – held for 5 business days
- Certified Cheques – held for 5 business days
- Bank Drafts – held for 5 business days
- Cashier’s Cheques – held for 5 business days
- Personal/Business Cheques – held for 15 business days
Orders over $2,000 may be paid by bank wire.
Payments we DO NOT accept:
- Credit Cards
- Third Party Cheques
- Direct Deposits
- Cash
We do not accept credit card as a form of payment. A valid Visa or MasterCard number is required to lock in your order. Your credit card will not be charged for the amount of your purchase. However, if you decide to cancel your order, a cancellation fee of $50 and any market loss will be applied and charged to your card.
If you are paying with a money order, certified cheque, bank draft, cashier’s cheque, or personal/business cheque, please send your payment addressed to Sprott Money Ltd. to:
Sprott Money Ltd.
Royal Bank Plaza, South Tower
200 Bay Street, Suite 2750
PO. Box 90
Toronto, ON
M5J 2J2
Canada
Once your order has been placed, we will email you the banking information required for a wire transfer.
What if payment is not received within 10 business days?
If you believe your payment will be delayed past 10 business days, please contact us.
If you do not notify Sprott Money Ltd. of a delayed payment, we cannot guarantee the confirmed price. Under such circumstances Sprott Money Ltd. reserves the right to either accept payment or provide a fresh quote based on the market price at the time payment is received.
Shipping
Does Sprott Money Ltd. ship internationally?
Unfortunately, Sprott Money Ltd. only ships within North America at this time.
If you reside outside of these countries, please call (416) 861-0775 or email us at sales@sprottmoney.com to discuss storage options.
All of our packages are shipped discreet and fully insured to the address provided. Upon delivery, a signature is mandatory.
Canadian orders are shipped by way of FedEx or Canada Post. U.S. orders are shipped by UPS or the United States Postal Service.
Who is responsible if my package is lost or stolen?
All packages are shipped fully insured, to the address provided. Upon delivery, a signature is mandatory. Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated.
IMPORTANT: Indicating a signature is not required and/or giving permission for someone (other than yourself) to sign for deliveries, voids your insurance. This includes leaving your package with an office attendant, family member, building concierge, neighbour, or The UPS Store/ Mail Boxes etc. locations. Under the aforementioned circumstances YOUR PACKAGE WILL BE VOID OF INSURANCE.
Does Sprott Money Ltd. deliver to non-residential addresses?
Yes. Sprott Money Ltd. can deliver packages to any physical address located in North America. However, Sprott Money Ltd. cannot be held responsible for packages delivered to a business address or third party. Please see our policies and procedures for more information.
Does Sprott Money Ltd. deliver to post office boxes?
Yes. A notice to pick up your package will be left in your box. A signature and one piece of government issued photo I.D. is required for pick up.
What happens if I am not home when my package is delivered?
If you are not home when your delivery first arrives, a second attempt will be made the following day. If you are not available, a notice will be left at your door for you to pick-up your package at the nearest post office or FedEx location.
How long will it take to receive my package?
Sprott Money Ltd. ships all packages out within 48 hours of cleared payment. Delivery can be expected anywhere from 1-10 business days from the shipment date.
What are the shipping and insurance fees?
Shipping and insurance rates for gold:
$15 + 0.4% of the dollar value of your order.
Shipping and insurance rates for silver:
$30 + 0.75% of the dollar value of your order.
Shipping and insurance rates for platinum:
$30, insurance is covered by Sprott Money Ltd.
Shipping and insurance rates for gold and silver, and/or platinum (combination order):
$30 flat rate + 0.4% of the dollar value of gold in your order + 0.75% of the dollar value of silver in your order and insurance is covered by Sprott Money Ltd. for platinum.
Privacy & Security
How is my personal information used?
Sprott Money Ltd. protects all personal information with appropriate security safeguards.
We do not sell, exchange, loan or make any information available that you have provided to us, except as needed to fulfill your order and as required by law. Your information is kept on file only as long as it is required by law.
For more information regarding the Canada Privacy Act, please visit www.priv.gc.ca.
We are not required to submit any information to U.S. authorities. However, as a precious metals dealer we comply fully with the Proceeds of Crime (Money laundering) and Terrorist Financing Act and our reporting obligations to the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
For more information regarding FINTRAC please visit www.fintrac.gc.ca.
Is my personal information secure online?
Sprott Money Ltd. recognizes the importance of security and confidentiality. We take every measure to protect the information of our clients. We encrypt all communication using VeriSign SSL (Secure Socket Layer) encryption standard for all information transmitted to and from our system.
Do you report my precious metals purchase to the IRS?
Sprott Money Ltd. does not report any sales to the IRS.
