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ALERT: Due to technical issues, we can't accept Bank Bill Payments from TD Bank at this time.

Frequently Asked Questions

Find all the answers to your questions about Sprott, precious metals, storage, shipping and much more.

About Sprott

Sprott Money Ltd. is a leading precious metals dealer selling gold, silver, and platinum coins plus bullion bars online and over the phone. As one of Canada’s largest owners of gold, silver and platinum bullion, our company’s goal is to facilitate ownership of precious metals no matter how big or small your portfolio.

Sprott Money Ltd. sells investment-grade gold, silver and platinum bullion to investors wanting physical delivery or storage. We also can facilitate adding precious metals to your registered retirement accounts.

 

  • Best reputation in the industry
  • Competitive price matching
  • Purity Guaranteed - Investment Grade 
  • Insured Delivery throughout North America & free over $2,999.
  • No Minimum Order Requirements
  • Live Pricing on the website
  • Personalized Customer Service
  • Website Open 24 hours a day, 7 days a week
  • International Storage - Toronto, Vancouver, Delaware USA, Singapore, the Cayman Islands, Switzerland
  • Investment-grade precious metals for Self-Directed Registered Investment accounts - IRA / RSP / TFSA accounts

The purchase of bullion involves a fair degree of risk and is not suitable for everyone. Bullion prices are determined by global financial markets and will fall and rise. For investment advice, please contact an independent financial advisor.

Although our administrative office is located in Toronto, Canada, we cannot accept walk-in requests as we do not store any precious metals at our location.

Ordering

As precious metals are subject to live pricing, a valid Visa or Mastercard number is required to lock in your order. Your credit card WILL NOT be charged for the amount of your purchase; however, if you should fail to pay for your order, an Unpaid Transaction Fee of $50 plus any market loss will be applied and charged to your card.

Yes. Once you have placed your order, you will be issued a confirmation number. Once this number has been issued your price is locked-in.

Yes, in order to lock in your order a valid Visa or Mastercard number is required. Your credit card will not be charged for the amount of your purchase; however, if you should fail to pay for your order, an Unpaid Transaction Fee of $50 and any market loss will be applied and charged to your card.

Sprott Money recognizes the importance of security and confidentiality. We encrypt all communication using VeriSign SSL (Secure Socket Layer). This means that your credit card information cannot be read as it travels from you to Sprott Money.

If you are uncomfortable with giving us your credit card information online, you can place your order over the telephone at toll free 1-888-861-0775.

In Canada

In Canada, “precious metals” are not subject to GST/HST.

Precious metals are bars, ingots, coins or wafers of gold and platinum that are refined to a purity level of 99.5%+. Silver is also a precious metal if it is refined to a purity level of 99.9%+.  If a precious metal meets the definition of a financial instrument, there is no GST/HST charged. (Excise Tax Act, subsection 123).

For Canadian transactions that are subject to Provincial and Federal Sales Tax including shipping and insurance charges, HST rates will vary based on the province of the shipping address provided.

In United States

At this time, Sprott Money does not collect sales tax on transactions delivered to the United States.

International deliveries

At this time, Sprott Money does not collect sales tax on transactions delivered internationally. It is the customer's responsibility to pay any duties or taxes for any goods shipped to an international address.

 

For individual orders, you are required to open an online account. Please call us toll free at 1-888- 861-0775 and we will be happy to place your order over the phone or you may purchase online.

The online option is to provide ease, speed and accuracy.

Opening an online account allows you to:

  • Retrieve order history
  • Place orders 24/7
  • Confirm payment
  • Receive notifications


For institutional orders, an account must be created when placing an order. Please indicate during checkout that you are purchasing as an institution. A business application form will then be sent to you. Please complete and return this form to sales@sprottmoney.com.

Although we make every attempt to have items available in stock, we reserve the right to delay delivery up to 30 days. Delays may occur due to product shortages or late arrivals. We will inform you if this is the case. If you are interested in a product not currently listed on our website, please contact us.

No. Unlike purchasing gold, silver and platinum from the bank or other bullion dealers, there is no commission added to the bullion price. Our prices already include our premium. Because we ship to you, the shipping and insurance charges will be calculated before you check out.

You will receive an email with your order number. If you do not receive an email confirmation, please check your SPAM or junk mail folders. Please do not hesitate to call us at 1-888-861-0775 if you have any questions.

Sprott Money usernames and passwords are case-sensitive. In an effort to improve the online ordering process, we are now using a more sophisticated online commerce program which will bring us added client benefits such as product discounts and personalized services. Unfortunately, you may be asked to change your password to meet the stricter security measures of the new system. If the issue persists or if you have any further questions, please contact us toll free at 1-888-861-0775 or email us at sales@sprottmoney.com.

Once we have issued a confirmation the order is locked-in. Please see our Order & Cancellation Policy for more information. If you choose to cancel your order, an unpaid transaction fee of $50 plus any market loss will be charged to your credit card.

Payment

Payments we DO NOT accept:

  • Credit Cards (Orders over $5,000)
  • Third Party Cheques and Payments
  • Direct Deposits
  • Cash

Please note that our compliance department will reject and return any direct deposit payments. If you are experiencing difficulties making payment via bank wire or bank drafts, we recommend using our free bank bill payment option instead.

We do accept a credit card as a form of payment on orders under $5,000; however, a valid Visa or Mastercard number is required to lock in your price on all orders. In this case, your credit card will not be charged for the amount of your purchase. If you should fail to pay for your order; however, an Unpaid Transaction Fee of $50 plus any market loss will be applied and charged to your card.

If you do not notify Sprott Money of a delayed payment, we cannot guarantee the confirmed price. Under such circumstances Sprott Money Ltd. reserves the right to either accept payment or provide a fresh quote based on the market price at the time payment is received.

Once your order has been placed, we will email you the banking information required for a wire transfer.

Please follow the instructions specific to your bank below.

If you are paying with a money order, certified cheque, bank draft, cashier’s cheque, or personal/business cheque, please mail your payment to: (Canada & US): Sprott Money Ltd. 130 Queens Quay E. Suite #1224, Toronto, ON M5A 0P6 Canada

Payment must be mailed within 2 business days from the order confirmation and received by Sprott Money Ltd. within 5 business days.

If you believe your payment will be delayed past 5 business days, please contact us. If you do not notify Sprott Money Ltd. of a delayed payment, we cannot guarantee the confirmed price. Under such circumstances Sprott Money Ltd. reserves the right to either accept payment, provide a fresh quote based on the market price at the time payment is received, or cancel the order. Please see our Order Policy for details.

To lock in your order price, a $50 pre-authorization will be required. Your credit card will not be charged for this transaction. Your credit card may be charged; however, due to order cancellation expenses such as market price fluctuations.

Shipping

Sprott Money Ltd. only provides shipping rates for North America on our website at this time.


If you reside outside of these countries, please call (416) 861-0775 or email us at sales@sprottmoney.com to discuss options, such as storage.

Sprott Money Ltd. ships all packages out within 2 business days of cleared payment. Delivery can be expected anywhere from 1-10 business days from the shipment date. Please note that to better safeguard your metals from loss, theft or damage as they are being delivered, Sprott Money does not ship on Fridays.

All of our packages are shipped discreetly and fully insured to the address provided. Upon delivery, a signature is mandatory. Canadian orders are shipped by way of FedEx, Purolator or Canada Post. U.S. orders are shipped by UPS or the United States Postal Service.

All packages are shipped fully insured, to the address provided. Upon delivery, a signature is mandatory.

Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated.

IMPORTANT: Indicating a signature is not required and/or giving permission for someone (other than yourself) to sign for deliveries, voids your insurance. This includes leaving your package with an office attendant, family member, building concierge, neighbour, or The UPS Store/ Mail Boxes etc. locations. Under the aforementioned circumstances YOUR PACKAGE WILL BE VOID OF INSURANCE.

If you are not home when your delivery first arrives, a second attempt will be made the following day. If you are not available, a notice will be left at your door for you to pick-up your package at the nearest post office, UPS, FedEx or Purolator location.

  • Shipping and insurance rates for gold: $15 + 0.4% of the dollar value of your order.

  • Shipping and insurance rates for silver: $30 + 0.75% of the dollar value of your order.

  • Shipping and insurance rates for platinum: $30, insurance is covered by Sprott Money Ltd.

  • Shipping and insurance rates for gold and silver, and/or platinum (combination order): $30 flat rate + 0.4% of the dollar value of gold in your order + 0.75% of the dollar value of silver in your order and insurance is covered by Sprott Money Ltd. for platinum. FREE Shipping & Insurance on all orders over $3000.

In the Greater Toronto area, you can choose to pick up your order at Brinks for a fee of $50 plus tax. To request for this service, please speak to one of our representatives at 1-888-861-10775 or leave a comment under the Special Instructions section when placing an order. Unfortunately, this service is not available anywhere else.

Yes. Sprott Money Ltd. can deliver packages to any physical address located in North America. However, Sprott Money Ltd. cannot be held responsible for packages delivered to a business address or third party. Please see our Order Policy for more information.

Yes; however, please note that we do not ship orders over $15,000 to post office box addresses. A notice to pick up your package will be left in your box. A signature and one piece of government issued photo I.D. is required for pick up.

Storage

The Sprott Money Storage program allows you to purchase precious metals from Sprott Money and store in our secure storage facilities. Existing Sprott Money clients can also transfer their precious metals previously purchased from us to our storage facilities.

Sprott Money Ltd. has storage facilities in Wilmington, Delaware, USA; Toronto, Ontario; Langley, British Columbia; Singapore; Switzerland and the Cayman Islands.

If you have questions, we'd be happy to answer them. Please call us at 1-888-861-0775 to speak to a representative or email us through our Contact Us form.

Once your order has been placed, an application / storage agreement document will automatically be sent with the confirmation email.

When you have completed the form and have all of your documents, please submit them to our team via email at Operations@sprottmoney.com or fax it to us at (416) 861-9855. When your application has been approved, we will transfer your products to your new storage account. Storage of your precious metals will officially begin upon receipt of payment for your Sprott Money purchase.

We are pleased to offer some of the most competitive rates in the industry.
 
Account Value Storage Rate Currency
Up to $100,000 0.65% CAD
Up to $500,000 0.55% CAD
Up to $1,000,000 0.50% CAD
$1,000,000+ 0.45% CAD

Here are some specific examples:

1. $50,000 (Value of holdings) x 0.0065 (0.65%)/12 = $325/12= Monthly fee of $27.08 CAD + tax

2. $100,000 (Value of holdings) x 0.0055 (0.55%)/12= $550/12=  Monthly fee of $45.83 CAD +tax

3. $500,000 (Value of holdings) x 0.005 (0.5%)/12 = $2500/12= Monthly fee of $208.33 CAD + tax

 
Please call us for a quote. The yearly minimum storage fee is $200 plus applicable taxes. The minimum monthly fee is $16.67 plus applicable taxes. This means that by the above chart calculation, if the storage fee amounts to less than $16.67 plus applicable taxes in any month, you will still be charged $16.67 plus applicable taxes in that month.

Purchases less than $15,000 are welcome with the intent to accumulate over the year.

Yes. You are welcome to store in any of our storage facilities. You will receive an invoice each month for each location. Each invoice provides a detailed account of your precious metals in that storage facility.

As one of the most prosperous countries in the world, Canada is considered one of the safest places to store bullion due to its economic and political stability. The same applies to Singapore, the Cayman Islands and Switzerland. By storing with Sprott Money’s Storage Program, we can guarantee that your metals are stored securely and privately with little risk.

Segregated storage means that your precious metals are stored separately from others in individual boxes assigned to each client.

Allocated storage means that your precious metals are recorded under your name and you hold direct ownership of the metals.

No. Your metals will be stored with Brinks, IDS (International Depository Services) or a location in the Cayman Islands - they are non-bank facilities and among the most trusted storage facilities in the world.

Sprott Money complies fully with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and our reporting obligations with the Financial Transactions Reports Analysis Centre of Canada (www.fintrac.gc.ca).

As part of the Know Your Client (KYC) program, we require our clients to provide contact details as well as two pieces of identification or submit to a bank reference check to verify your identity. Businesses that wish to store with us must complete additional forms and provide copies of entity-formation documents.

Basis Points are an annual percentage rate. For example, 100 basis points = 1.00% of the account per year. Thus, 50 basis points = .50% (or ½%) of the account value per year.

In the unlikely event that Sprott Money files for bankruptcy, your precious metals will be safe and secure. Sprott Money acts as a storage provider for your precious metals and does not hold any claim on your assets. Your precious metals will not be affected and you will be able to withdraw them from your storage account.

 

Your storage account will be segregated and allocated to your name. Brinks, IDS and a location in the Cayman Islands act as storage providers and do not hold any claim on your assets. Should a storage facility file for bankruptcy, you have the option of either having your precious metals returned to you or have it transferred to another secure storage facility.

1. Your precious metals will be fully insured. In the event of a loss, theft and/or physical damage to your products, you will be fully compensated.

2. Your precious metals will be allocated to your account and physically segregated from precious metals owned by Sprott Money and its clients.

3. Our storage facilities are located in some of the safest and most politically stable countries in the world.

4. We store with Brinks, IDS and a location in the Grand Cayman - all private and non-bank storage facilities that are renowned for their integrity, security and efficiency. Your precious metals will be safe under their world-class protection technology and infrastructure.

Storage Payment

Payment for products must be mailed within 2 business days of order confirmation and received by Sprott Money Ltd. within 5 business days.

Payment to Sprott Money Ltd. must be provided using one if the following payment options:

Bank Wire 

  • Minimum order of $1,000
  • Held for 2+ business days

Bank Bill Payment 

  • (BMO, RBC, Scotiabank, National Bank, CIBC, PC Financial (Simplii Financial), Tangerine, TD, Manulife & Credit Union and (Central 1)
  • Held for 2+ business days

Money Orders, Certified Cheques, Bank Drafts

  • Held for 5+ business days

Personal/Business Cheques

  • Held for 5+ business days

Payments we DO NOT accept:

  • Third Party Cheques and Payments
  • Direct Deposits
  • Cash

If you do not notify Sprott Money of a delayed payment, we cannot guarantee the confirmed price. Under such circumstances Sprott Money Ltd. reserves the right to either accept payment or provide a fresh quote based on the market price at the time payment is received.

For storage fees, Sprott Money accepts all major credit cards.

You will be billed on a monthly basis by using your pre-authorized credit card.

You will be billed on the first of every month.

You will receive your electronic statement via e-mail on a monthly basis, unless a paper copy is requested.

Yes. While all investment-grade bullion is tax-exempt, applicable taxes will be charged on storage fees.

Yes. You will be provided with a monthly report of all your holdings with Sprott Money along with the fees and charges owed for the month electronically via email.

Yes, additional fees may apply to record serial numbers for bars that weigh less than 400 oz. for gold and 1000 oz. for silver. Please call 1-888-861-0775 for a quote.

Storage Security

Sprott Money will provide quarterly and annual reports to our clients, free of charge. Sprott Money employees conduct a quarterly audit and an annual audit will be conducted by an independent, third party auditor. 

Please contact us if you require an audit certificate. Click here to see our last external audit certificate.

Yes. Annual self-audits are welcomed. They can be conducted by the client and a Sprott Money associate (Please call for a quote). You must provide Sprott Money with at least five (5) days' written notice to arrange an appointment at one of our storage facilities.

Yes. All our clients’ bullion is safely secured, allocated, and insured. Your storage fees are insurance inclusive.

No. Sprott Money ensures that your bullion will be fully segregated and allocated.

Storage Delivery & Transfer

You’re required to complete our Transaction Request Form. Sprott Money can arrange shipment via a courier of our choice (UPS, FedEx, Purolator, Canada Post or United States Postal Service) or you may arrange to pick-up from your storage location. Please call us for more details on how to make arrangements. 

Please provide Sprott Money with (10) ten business days notification along with a completed withdrawal form. Once we have received your completed transaction request form, Sprott Money will arrange a transfer of your bullion from your account to the address provided. There will be a $75 administrative fee plus the cost of shipping and insurance.

Large orders will be shipped through an armoured courier, arranged by Sprott Money. Please consult a representative at 1-888-861-0775 for more information about shipping high-value orders.

 Please call us 1-888-861-0775 for a quote.

Yes. Your precious metals can be shipped to a PO Box via Canada Post or USPS (this depends on the size and location of the shipment). If you would like to arrange an alternative form of shipment, please contact a representative at 1-888-861-0775.

Yes. You are welcome to store now and take delivery at any time. There will be an administration fee of $75 plus the cost of shipping and insurance.

Yes. You are welcome to transfer your holdings from one Sprott Money storage facility to another Sprott Money storage facility. There may be a cost involved dependind on location and the value of holdings in storage. Please speak to a Sprott Money representative for a quote. You will need to submit a transfer request form and it could take 5-10 business days to arrange the transfer.

If you would like to sell back your metals to Sprott Money, please contact one of our representatives toll-free at 1-888-861-0775. Once the sale has been confirmed, an invoice will be sent to you and the metals will be taken out of your account. Your payment will be mailed to you within the next 48 hours. Please note that Sprott Money will only buy back bullion that has been purchased from us to maintain the chain of integrity. We reserve the right to reject sale requests upon consideration of inventory levels, market conditions and product specifications.

Canadian Investments

Throughout history, precious metals have served as a hedge against instability in the markets and the economy. Precious metals allow you to have a balanced investment portfolio. Historically, precious metals have retained their value in the long term and are negatively correlated to stocks and bonds.

There can be. Questrade charges a trade fee of $20 per product on orders that don't meet a minimum amount of $5,000 per product.

You can add gold, silver, and platinum bullion to your accounts. They must be COMEX approved bullion and the specifications in the minimum fineness of each metal are:

Gold: 0.995+(%)

Silver: 0.999+(%)

Platinum: 0.9995+(%)

Please find below a complete list of LBMA products that are currently accepted for your precious metals registered account. 

NOTE: The availability of these products fluctuate and the products listed below may not all be available currently. Please call us at 1-888-861-0775 if you are interested in opening a precious metals registered account.  

Royal Canadian Mint

  • 1 oz Gold Maple Leaf Coin
  • 1 oz Gold Bar
  • 1/10 oz, ¼ oz, ½ oz Gold maples
  • 25 x 1 g Maplegram Coin
  • 1 kg Gold Bar
  • 1 oz Silver Maple Leaf Coin
  • 10 oz Silver Maple Leaf Coin
  • 10 oz Silver Bar RCM
  • 100 oz Silver Bar RCM
  • 1 oz Silver Coins (antelope, cougar etc)

US Mint

  • 1 oz Gold Eagle Coin
  • 1 oz Gold Buffalo Coin
  • 1 oz Silver Eagle Coin

Royal Mint

  • 1 oz Gold Britannia
  • 1 oz Royal Beast Gold Coins (series of coins)
  • 1 oz Royal Beast Siilver Coins (series of coins)
  • 1 oz Silver Britannia Coin
  • 10 oz Silver Britannia Bar
  • 100 oz Silver Britannia Bar

Pamp Suisse

  • 1 oz Gold Fortuna Bar
  • 5, 10 oz Gold Fortuna Bar
  • Any fractional Gold Bars
  • 1 kg Gold Bar
  • 1 oz Silver Bar
  • 1 kg Silver Bar
  • 100 oz Silver Bar

Austrian Mint

  • 1 oz Gold Philharmonic Coin
  • 1 oz Silver Philharmonic Coin

RRSPs - Registered Retirement Savings Plan

TFSA - Tax-Free Savings Account

RESP - Registered Education Savings Plan

LIRA -Locked-in Retirement Account

RIF - Retirement Income Fund

LIF - Life Income Fund

1) A trusted name within the precious metals industry

2) Volume pricing on large orders

3) An appointed representative to see through your order from start to finish

We have partnered with Questrade as our custodian for self-directed registered accounts and TFSAs. You must set up your account with Questrade before placing an order with Sprott Money.

US Investments

Throughout history, precious metals have served as a hedge against instability in the markets and economy. Precious metals allows you to have a balanced investment portfolio. Historically, precious metals have retained their value in the long term and negatively correlated to stocks and bonds.

Click here to see New Direction’s Precious Metals Fee Schedule. Please contact New Direction by calling toll-free at (877) 742-1270 ext. 185 for any inquiries regarding the fee schedule.

You can add gold, silver, and platinum bullion to your IRA. There are specifications in the minimum fineness of each metal: Gold: 0.995+ Silver: 0.999+ Platinum: 0.9995+

1) A trusted name within the precious metals industry

2) Volume pricing on large orders

3) An appointed representative to see through your order from start to finish

We have partnered with New Direction IRA as our custodian for self-directed IRAs. You must set up your precious metals IRA account with New Direction before placing an order with Sprott Money.

High Net Worth

In order for an individual to qualify as an accredited investor, he or she must accomplish at least one of the following:

Earn an individual income of more than $200,000 per year – or a joint income of $300,000 – in each of the last two years and expect to reasonably maintain the same level of income. 

Have a net worth exceeding $1 million, either individually or jointly with your spouse.

Be a general partner, executive officer, director or a related combination thereof for the issuer of a security being offered. These investors are considered to be fully functional without all the restrictions of the SEC.

An employee benefit plan or trust can be qualified as accredited investors if total assets are in excess of $5 million.

High-net-worth individuals are typically defined as having investable finance (financial assets, excluding primary residence) in excess of $1 million dollars.

Sell To Us

Sprott Money rarely accepts anything other than bullion that has been purchased from us to maintain the chain of integrity.

For a storage buy back, the payment is sent within 3-5 business days of receiving your completed Storage Transaction Request form. This form is your written consent of the transaction. For a buy back where the metals are shipped to us, payment is sent within 3-5 business days of the verification of the products.

If you are located in the Greater Toronto Area you are welcome to drop off your products. Please call us to set up your appointment at 1-888-861-0775.

Yes, you have the option to receive a wire transfer for a fee of $25 USD/CAD. This fee would be deducted from the amount owing to you.

Buy back orders must be completed over the phone. Please call us at 1-888-861-0775.

Buy back pricing is dependent on market conditions, physical location and supply and demand. Please contact us at 1-888-861-0775 and we would be happy to help you.

  • Competitor's coins and bars
  • Jewelry
  • Rare coins
  • Vintage coins
  • Collectors coins
  • Non-minted products
  • Gold/silver dust
  • Gold/silver scraps

Privacy

Sprott Money Ltd. protects all personal information with appropriate security safeguards.

We do not sell, exchange, loan or make any information available that you have provided to us, except as needed to fulfill your order and as required by law. Your information is kept on file only as long as it is required by law.

For more information regarding the Canada Privacy Act, please visit www.priv.gc.ca.

We are not required to submit any information to U.S. authorities. However, as a precious metals dealer we comply fully with the Proceeds of Crime (Money laundering) and Terrorist Financing Act and our reporting obligations to the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).

For more information regarding FINTRAC please visit www.fintrac.gc.ca.

Sprott Money Ltd. recognizes the importance of security and confidentiality. We take every measure to protect the information of our clients. We encrypt all communication using VeriSign SSL (Secure Socket Layer) encryption standard for all information transmitted to and from our system. We also maintain our software up-to-date and install all of the security updates that are published. In addition, our staff have all provided police checks when hired.
No, Sprott Money Ltd. does not report any sales to the IRS.