Sprott Money Contact Form

Thank you for contacting Sprott Money.  We will respond to you within 1 business day.



The Sprott Money Team

Sprott Money Ltd.
111 Queen St. East
Suite 501
Toronto, Ontario M5C 1S2

[t] 1.888.861.0775
[f] 416.861.9855

Administrative office only - no walk-in sales.


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International Storage

Personal Storage Agreement Business Storage Agreement
1) Select your form above. 2) Click 'Open in Acrobat' tab. 3) Complete form and save.
Why choose Sprott Money International Storage? Learn more when you read the white paper below:

Top Countries To Store Gold, Silver & Platinum - This White Paper covers the most important differences between countries where it comes to storing precious metals and why it is important to store internationally.

  Langley Toronto Delaware Singapore Switzerland Cayman
Shipping/Insurance to Facility Free Free Free Call for quote Call for quote Call for quote
Audit Certificates
Sell Back

“I think physical diversification is a very intelligent thing to do because you never know what various governments are going to do that may harm your financial well-being. ”
 –  Eric Sprott


General FAQ

What is the Sprott Money Storage Program?

The Sprott Money Storage program allows you to purchase precious metals from Sprott Money and store in our secure storage facilities. Existing Sprott Money clients can also transfer their precious metals previously purchased from us to our storage facilities.

How is Sprott Money different from the other companies that provide bullion storage?

1. Your precious metals will be fully insured. In the event of a loss, theft and/or physical damage to your products, you will be fully compensated.

2. Your precious metals will be allocated to your account and physically segregated from precious metals owned by Sprott Money and its clients.

3. Our storage facilities are located in some of the safest and most politically stable countries in the world.

4. We store with Brinks, IDS and a location in the Grand Cayman - all private and non-bank storage facilities that are renowned for their integrity, security and efficiency. Your precious metals will be safe under their world-class protection technology and infrastructure.

5. We offer one of the lowest storage fees in the industry.

6. Sprott Money is a recognized and trusted name in the precious metals industry.

Why should I store in Canada, Singapore, Switzerland or the Cayman Islands?

As one of the most prosperous countries in the world, Canada is considered one of the safest places to store bullion due to its economic and political stability. The same applies to Singapore, the Cayman Islands and Switzerland.  By storing with Sprott Money’s Storage Program, we can guarantee that your metals are stored securely and privately with little risk.

What is ‘segregated’ storage?

‘Segregated storage’ means that your precious metals are stored separately from others in individual boxes assigned to each client.

What does ‘allocated’ storage mean?

‘Allocated storage’ means that your precious metals are recorded under your name and you hold direct ownership of the metals.

Will my precious metals be stored at a bank?

No. Your metals will be stored with Brinks, IDS (International Depository Services) or a location in the Cayman Islands - they are non-bank facilities and among the most trusted storage facilities in the world.

Where are your facilities located?

Sprott Money has a storage facilities in Wilmington, Delaware, USA; Toronto, Ontario; Langley, British Columbia; Singapore; Switzerland and the Cayman Islands.

Can I store my precious metals in multiple facilities?

Yes. You are welcome to store in any of our storage facilities. You will receive an invoice each month for each location. Each invoice provides a detailed account of your precious metals in that storage facility.

What is the process to set up a storage account?

If you have further questions, we'd be happy to answer them. Please call us at 1-888-861-0775 to speak to a representative or email us through our Contact Us form .

Once your order has been placed, an application / storage agreement document will automatically be sent with the confirmation email. When you have completed the form and have all of your documents, please submit them to our team via email at Operations@sprottmoney.com or fax it to us at (416) 861-9855.

When your application has been approved, we will transfer your products to your new storage account.

Storage of your precious metals will officially begin upon receipt of payment for your Sprott Money purchase.

The application approval process can take up to 72 hours.

What information do I need to provide to set up an account?

Sprott Money complies fully with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and our reporting obligations with the Financial Transactions Reports Analysis Centre of Canada (www.fintrac.gc.ca).

As part of the Know Your Client (KYC) program, we require our clients to provide contact details as well as two pieces of identification or submit to a bank reference check to verify your identity. Businesses that wish to store with us must complete additional forms and provide copies of entity-formation documents.

What are your storage costs?

We are pleased to offer some of the most competitive rates in the industry. Please call us for a quote.

The yearly minimum storage fee is $200 plus applicable taxes. The minimum monthly fee is $16.67 plus applicable taxes. This means that by the above calculation, if the storage fee amounts to less than $16.67 plus applicable taxes in any month, you will still be charged $16.67 plus applicable taxes in that month.

What are Basis Points?

Basis Points are an annual percentage rate. For example, 100 basis points = 1.00% of the account per year. Thus, 50 basis points = .50% (or ½%) of the account value per year.

Is there a minimum to store with Sprott Money?

Purchases less than $15,000 are welcomed with the intent to accumulate over the year. 

Can I transfer my bullion that I previously purchased from Sprott Money into storage?

We currently accept products with serial numbers and sealed monster boxes that have been purchased from us. 

Unfortunately, at this time Sprott Money does not accept any external bullion to maintain the chain of integrity.

I did not buy my bullion from Sprott Money. Can I still store with Sprott Money?

At this time Sprott Money does not accept any external bullion to maintain the chain of integrity.

What happens to my precious metals if Sprott Money goes bankrupt?

In the unlikely event that Sprott Money files for bankruptcy, your precious metals will be safe and secure. Sprott Money acts as a storage provider for your precious metals and does not hold any claim on your assets. Your precious metals will not be affected and you will be able to withdraw them from your storage account.

What happens if the storage facility goes bankrupt?

Your storage account will be segregated and allocated to your name. Brinks, IDS and a location in the Cayman Islands act as  storage providers and do not hold any claim on your assets. Should a storage facility file for bankruptcy, you have the option of either having your precious metals returned to you or have it transferred to another secure storage facility.


Billing & Payment FAQ

What forms of payment do you accept?

Payment for products must be mailed within 2 business days of order confirmation and received by Sprott Money Ltd. within 5 business days.

Payment to Sprott Money Ltd. must be provided using one if the following payment options:


Bank Wire

  • Minimum order of $1,000
  • Held for 1+ business days


Bank Bill Payment

  • BMO, RBC, Scotiabank, National Bank, CIBC, PC Financial, Tangerine, TD, Desjardins & Credit Union and Central 1
  • Held for 2+ business days


Money Orders, Certified Cheques, Bank Drafts

  • Held for 5+ business days


Personal/Business Cheques

  • Held for 5+ business days


Payments we DO NOT accept:

  • Third Party Cheques and Payments
  • Direct Deposits
  • Cash


If you do not notify Sprott Money of a delayed payment, we cannot guarantee the confirmed price. Under such circumstances Sprott Money Ltd. reserves the right to either accept payment or provide a fresh quote based on the market price at the time payment is received.


For storage fees, Sprott Money accepts all major credit cards.

How am I billed for storage?

You will be billed on a monthly basis by using your pre-authorized credit card.

When am I billed for storage?

You will be billed on the first of every month.

How will I receive my account statements?

You will receive your electronic statement via e-mail on a monthly basis, unless a paper copy is requested.

Does SM provide me with the reports of my stored holdings?

Yes. You will be provided with a monthly report of all your holdings with Sprott Money along with the fees and charges owed for the month electronically via email.

Do you charge taxes on storage fees?

Yes. While all investment-grade bullion is tax-exempt, applicable taxes will be charged on storage fees.

Is there a cost to record serial numbers?

Yes, additional fees may apply to record serial numbers for bars that weigh less than 400 oz. for gold and 1000 oz. for silver. Please call for quote.



Security FAQ

How do I know my bullion is really in the vault?

Sprott Money will provide quarterly and annual reports to our clients, free of charge. Sprott Money employees conduct a quarterly audit and an annual audit will be conducted by an independent, third party auditor. 

Please contact us if you require an audit certificate. Click here to see our last external audit certificate.

Can I come to the vault and perform a self-audit?

Yes. Annual self-audits are welcomed. They can be conducted by the client and a Sprott Money associate (Please call for a quote). You must provide Sprott Money with at least five (5) days' written notice to arrange an appointment at one of our storage facilities.

Are the contents of the vaults secured and insured?

Yes. All our clients’ bullion is safely secured, allocated, and insured. Your storage fees are insurance inclusive.

Will my bullion ever be co-mingled with other customers’ bullion?

No. Sprott Money ensures that your bullion will be fully segregated and allocated.


Delivery & Transfer FAQ

How long does it take to have my bullion sent to storage from the time of purchase?

Your bullion will be shipped to our storage facility within 48 hours of signing the Sprott Money storage services agreement.

Can I store my bullion now and take delivery later?

Yes. You are welcome to store now and take delivery at any time. There will be an administration fee of $75 plus the cost of shipping and insurance.

Can I transfer my holdings from one Sprott Money storage facility to another Sprott Money storage facility?

Yes. You are welcome to transfer your holdings from one Sprott Money storage facility to another Sprott Money storage facility. There may be a cost involved due to location and the value of holdings in storage. Please speak to a Sprott Money representative for a quote.

You will need to submit a transfer request form and it could take 5-10 business days to arrange the transfer.

I want to sell back my precious metals. How can I do so?

If you would like to sell back your metals to Sprott Money, please contact one of our representatives toll-free at 1-888-861-0775. Once the sale has been confirmed, an invoice will be sent to you and the metals will be taken out of your account. Your payment will be mailed to you within the next 48 hours. 

Please note that Sprott Money will only buy back bullion that has been purchased from us to maintain the chain of integrity. We reserve the right to reject sale requests upon consideration of inventory levels, market conditions and product specifications. 

Please visit http://www.sprottmoney.com/sell-to-us for more details.

I no longer wish to store with Sprott Money, how do I get my precious metals?

Please provide Sprott Money with (10) ten business days notification along with a completed withdrawal form. Once we have received your completed transaction request form, Sprott Money will arrange a transfer of your bullion from your account to the address provided. There will be a $75 administrative fee plus the cost of shipping and insurance. 

How do I take delivery of my precious metals from your storage facility?

You may have Sprott Money arrange for delivery of your precious metals through Canada Post, FedEx or other commercial couriers, or by armored carrier to a destination you designate.

How much does shipping to my address cost?

Shipping via courier service will cost an administrative fee of $75 plus shipping and insurance (0.75% of the dollar value of silver and 0.4% of the dollar value of gold/platinum at the date the request was submitted). If shipping is being completed by an armoured courier, costs are subject to vary based on the size of the shipment and location.

Please call for a quote.

Can you ship to my PO Box?

Yes. Your precious metals can be shipped to a P.O Box via Canada Post or USPS (this depends on the size and location of the shipment). If you would like to arrange an alternative form of shipment, please contact a representative at 1-888-861-0775.

How are large orders shipped?

Large orders will be shipped through an armoured courier, arranged by Sprott Money. Please consult a representative at 1-888-861-0775 for more information about shipping high-value orders.


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